UDS Director of Training, John Tabar, recently published an article that can have a direct and immediate impact on nearly every F&I Professional in the business. In fact, it proved its worth by trending on the F&I and Showroom website longer than any featured article before it. Read on.
As an F&I professional, you have many responsibilities. The expectation is that you will handle all of them with a great attitude while displaying a willing and supportive professional demeanor.
Easier said than done, right?
I spend a lot of time with F&I managers. I listen to the complaints about hours, pay, salespeople, management, administration, technology, and lack of customers.
I let them vent and then ask them a question a very wise, successful, and disciplined dealer once asked me when I complained about my sales department bringing deals to the F&I office with missing information. He looked me right in the eye and asked, “What are you going to do about it?”
I wasn’t sure what he meant. And it must have shown on my face, because he said, “John, in life, as in business, you get what you tolerate.
That really had an impact on me.
Click the link below to learn how you can minimize the negative impact of those complaint topics, persevere through the seemingly uncontrollable and, ultimately, improve your results.
Dealerships are increasing their focus on used-vehicle sales.
The majority of dealers in a Cars.com survey said they were putting more emphasis on their used-car departments. And the used-to-new-car sales ratio for the average franchised dealership has gone up steadily since 2015, according to recent NADA Data reports.
More staffing, a higher marketing spend and more participation in automaker certified pre-owned programs were popular ways to push used vehicles, according to dealers responding to the Cars.com survey, conducted in October and November for Automotive News.
Voting for the 15th annual Dealers’ Choice Awards will be open from May 1–31, 2019. The Dealers’ Choice Awards are based on an online survey sent to readers of Auto Dealer Today and F&I and Showroom and open to any dealer or dealership professional. The link to the survey will be available May 1 and promoted throughout May.
Be sure to visit the F&I and Showroom website to learn more and to cast your vote for UDS starting May 1st. Thanks for your support!
Tuesday, May 14th - 9:00am - 4:30pm (EST)
or Tuesday, May 15th - 9:00am - 4:30pm (EST)
This session is for All Department Managers who are responsible for the training and development of their direct reports. Participants will learn how to plan and facilitate effective and impactful training to groups as well as gain the additional knowledge to be more effective in One on One interactions. Every manager should attend this interactive session.
Mark your calendars! Our next award-winning F&I Certification program will be held at UDS' Training Center the week of: June 10-14, 2019
This session is designed to create the next generation of qualified F&I professionals. Perhaps you have a current manager that has never been through a formal F&I School, or you are in need of a qualified backup – this is the school for them!
For over 36 years, UDS has been a market leader in F&I Training and has been voted top F&I Training Provider in the nation for the past 14 years.